Grievances & Complaints

Feedback & Accountability

Rural Rehabilitation Association for Afghanistan (RRAA) is committed to accountability, integrity, and the protection of the rights and dignity of all stakeholders.

We encourage beneficiaries, staff, partners, and community members to report concerns related to:

Project Implementation
Staff Conduct or Misconduct
Fraud or Financial Irregularities
Procurement Issues
Safeguarding or PSEA

RRAA maintains a strict zero-tolerance policy toward fraud, corruption, exploitation, abuse, and retaliation. All complaints are handled confidentially and may be submitted anonymously.

How to Submit a Complaint

All complaints are reviewed through our internal compliance procedures.

Email

Hotline

0798 420 879

In Person

At any RRAA office location

Complaint Boxes

Available at project sites
Download Full CRM Procedure

Appropriate action is taken in line with our policies and donor requirements. We are committed to ensuring that concerns are addressed fairly, promptly, and respectfully.